It is really difficult to manage people. This is because different people have different thought process and react to situations in different manner. Necessary changes are taken into consideration by the trainers to address such awkward class ambiance. Some key suggested option by the train the trainer certification course aid the trainers to understand and clearly identify strategies to mark a needful change.
First we need to understand what is meant by the term ‘difficult people’.
Basically the concept of difficult people differs from person to person. The differences are thus varied. It is primarily in respect to the emotions, psychological perspectives and other factors related to how a trainee is responding to the classroom discussion. However, some would shy away from responding to what you are quoting. Therefore, as trainer the first tough job is to identify these difficult or shy people.
Prior to your theoretical knowledge, David Brown mentions the types of difficult people may include – perfectionists, control freaks, creative people, sharpers, and aggressive, defensive or submissive people.
Second it is important to identify the issues as well.
Part of the train the trainer course also exclaims it is required to identify the situation using some of the key questions. Let’s jot them together, one, is there any emotional point that is create a kind of challenge for the difficult person? or how you are going to address to a difficult person once you know their story? Or how the difficult person responds to you? All these would give you necessary information upon dealing with them using certain tricks and tips.
Feeding into frustrations when tackling a difficult person can become a vicious cycle. Often you as a trainer tend to see or hear an interaction and then interpret that action based, not on fact, but on the assumptions. Then respond to the issues.
Third try to manage your reactions, they can be a great help.
It is tied in with relaxing. Moderate, profound breathing really triggers something at the base of your spine that really quiets you down. At that point, pause for a minute to think about how you feel. Get some information about how you can react to troublesome individual, or how you can make a decent result from the circumstance.
While this appears needless excess, this is a fundamental option to get instant reactions like sharpness, antagonism, and defend own self as claimed in the train the trainer certification course. Accordingly, this compel yourself to consider approaches to make a decent result influences your mind to go into a more positive method of reasoning.
Fourth point is to leverage some self-control, one of the prime and crucial things to do.
You must have a clear understanding of yourself that is to say your own limits and tensions when communicating with a difficult person. Then you need to seek an understanding of the situation. Some clarity must be there which is needful. As said, reflecting on what you would determine as a satisfactory outcome before getting into an interaction with a difficult person can help you maintain focus on what really matters. Maintain proper records of the assigned activities and respond to the issues.